FAQ
Got questions? We’ve got answers! Check out our frequently asked questions below.
If you still need a hand feel free to contact us.
General
What format does my logo need to be in?
For embroidery: We can work with most file formats, although a high-quality image or vector file is preferred.
For DTF printing: Your logo or artwork should be supplied as a vector or high-resolution PNG (minimum 300 DPI) with a transparent background.
If your artwork needs to be recreated or edited to achieve the best possible result an artwork fee may apply. We'll let you know before any additional work is completed.
What brands do you use?
We currently stock AS Colour, Ramo and Workcraft.
We also understand that sometimes you may have a specific garment or brand in mind. If you’d like to supply your own blanks please contact us first so we can discuss your requirements.
We’re always open to suggestions. If there’s a brand or product you’d love to see us stock, let us know!
Can I get a mock-up before my items are made?
Mock-ups are available on request.
If you would like to see a mock-up before your order is made please add a note to the notes section when placing your order.
Please note that mock-ups are provided to give you an idea of what your final product will look like. They are not to scale and may not represent the exact positioning or sizing of the final print or embroidery.
Do you do bulk/wholesale discounts?
Yes we offer a bulk order discount.
1-10 items do not receive a discount.
11-30 items receive 5% off.
31+ items receive 10% off.
150+ items receive 10% and free shipping.
If you're placing a large or ongoing order please contact us to discuss your requirements.
How long will my order take?
Our standard turnaround time is approximately 6 weeks plus postage time.
Your 6-week turnaround begins once your artwork has been approved and payment has been received.
Turnaround times can vary depending on the size and complexity of your order. If you have a specific deadline please contact us before placing your order and we’ll do our best to accommodate you.
I want something I can't find on your website. Can you help?
We are always open for new things.
If you want something in particular but cannot find that item on our website please get in contact and we can discuss what you are chasing.
Whether it is a particular garment or you want a mixture of DTF printing and embroidery on your garment.
Simply send us an e-mail or contact us via the contact form.
What payments do you accept?
We offer a range of payment options to make ordering easy.
Buy now, pay later: Afterpay, Klarna and Laybuy.
Other payment options: PayPal and credit or debit card.
Shipping
Where do we ship to?
We ship Australia-wide.
International shipping is also available on request. Please contact us for an international shipping quote.
How long does shipping take?
Standard shipping: Please allow approximately 6+ business days for your order to arrive after it has been dispatched.
If you’re in a hurry we recommend choosing Express Post at checkout for a faster delivery option.
Please note that shipping times do not include our approximately 6-week production turnaround. Your order will be dispatched once your items have been completed.
How do I track my order?
Once your order has been dispatched, you’ll receive tracking information via email.
You can use your tracking number to track your parcel through the Australia Post website.
Returns
Can I return an item?
Returns are only available for faulty or incorrect products.
Please check your order carefully before placing it. Including your logo, design, placement, colours, garment, size and quantity.
If you believe your order is faulty or incorrect please contact us as soon as possible with your order details and photos so we can look into it for you.
Please note: Change-of-mind returns are not accepted for custom-made or personalised items.